Frequently Asked Questions

Stone Market USA offers natural stone and tile products for residential, commercial, interior, and selected exterior applications.

• Marble, limestone, travertine and dolomite tiles
• Mosaic tiles and decorative patterns
• Natural stone pavers and French pattern sets
• Pool coping, steps, moldings and trim pieces
• Ledgestone and stacked-stone wall products
• Selected porcelain and additional tile collections

Availability, sizes, finishes, thicknesses, and applications vary by product.

Yes. We assist homeowners, designers, architects, builders, contractors, installers, developers, retailers, and other qualified trade professionals.

Selected pavers, pool coping, stone tiles, ledgestones, and other products may be suitable for outdoor use. Suitability must be confirmed for the specific material, thickness, finish, climate, substrate, installation system, moisture exposure, and freeze-thaw conditions.

Natural stone varies in color, veining, fossils, mineral markings, texture, pores, shade, and movement. Website photographs and samples represent the general character of the material but cannot show every piece included in an order.

Multiple boxes or crates should generally be reviewed and blended before installation.

Many products may be considered for hospitality, retail, multifamily, restaurant, office, development, and other commercial projects. Confirm traffic level, installation method, maintenance, slip requirements, applicable codes, and project specifications before ordering.

Sample options are available for many products, although the available sample size and format vary. Some mosaics may be represented by a partial sheet, while tile and paver samples may be cut from a larger piece.

A sample helps evaluate general color, finish, texture, and material character but cannot represent the full variation of a complete order.

Contact us with the product name or SKU, required square footage or piece quantity, delivery ZIP code, project type, and preferred timeline.

Providing photographs, plans, specifications, or a material schedule may help us understand the request.

Additional material should be allowed for cuts, breakage, pattern alignment, natural variation, selection, installation layout, and potential future repairs.

The appropriate allowance depends on the product, room layout, installation pattern, tile size, and installer recommendations.

Available payment options may include major credit and debit cards, approved electronic payments, and bank transfer arrangements for qualifying orders. The options shown during checkout or on the quotation apply to the specific transaction.

Custom or special-order options may be available for selected materials, quantities, sizes, finishes, trims, and project requirements.

Minimum quantities, production time, availability, freight, and special-order terms may apply.

Inventory information is updated regularly but may change because of concurrent sales, warehouse activity, supplier availability, damage, reserved quantities, or system delays.

For time-sensitive or large orders, contact us to confirm inventory before scheduling installation.

Stone Market USA arranges shipping to many locations throughout the United States. Delivery options depend on the product, order weight, dimensions, destination, access conditions, and available carriers.

Small samples and eligible items may ship by parcel carrier. Heavier tile, mosaic, coping, and paver orders commonly ship on pallets through an LTL freight carrier.

Processing and transit times vary according to inventory location, order preparation, destination, carrier capacity, weather, holidays, and delivery requirements.

Estimated dates are not installation guarantees. Avoid scheduling labor until the complete order has arrived and been inspected.

Inspect the pallet and visible packaging before signing the delivery receipt. Note visible damage, missing pieces, broken packaging, or other concerns on the carrier’s delivery document.

Take clear photographs and contact Stone Market USA promptly if there is a shipping-related issue.

Standard freight service generally does not include installation, unpacking, jobsite distribution, debris removal, or placement inside the building.

Service level and access requirements should be confirmed before shipment, particularly for residential addresses, restricted roads, construction sites, or locations without loading equipment.

Product sales and installation services are separate. Confirm current service availability with our team. We generally recommend using an experienced, properly qualified installer familiar with the selected tile or natural stone.

Yes. Inspect material before installation for product, finish, dimensions, shade, variation, quantity, visible damage, and application suitability.

Installation generally indicates acceptance of the material’s visible characteristics.

Many natural stone installations benefit from an appropriate penetrating sealer. The correct sealer, application method, and resealing frequency depend on the stone, finish, location, grout, exposure, cleaning routine, and manufacturer instructions.

Test products on an inconspicuous piece before applying them to the complete installation.

Use cleaning products suitable for the specific stone, finish, grout, and sealer. Natural stone generally requires a pH-neutral, stone-safe cleaner and non-abrasive tools.

Avoid acidic cleaners, vinegar, harsh chemicals, abrasive powders, and unsuitable tools unless expressly approved for the installed material.

Depending on the stone and finish, natural stone may absorb liquids, scratch, chip, weather, or react to acidic substances. Sealing may reduce absorption but does not make stone stain-proof or prevent acid etching.

Some straightforward projects may be suitable for experienced DIY users. Natural stone, complex mosaics, wet areas, exterior applications, large formats, patterns, uneven substrates, and structural conditions may require professional installation.

Trade account options may be available to qualified designers, architects, contractors, builders, developers, retailers, installers, and related businesses.

Eligibility, documentation, pricing, terms, and benefits may vary.

Yes. Our team can help review product availability, quantity requirements, finish options, freight estimates, samples, lead times, and related product selections.

Final specifications, code compliance, engineering, installation, and application approval remain the responsibility of the appropriate project professionals.

We can help compare available tile, mosaics, pavers, pool coping, trims, finishes, and color families. Sharing photographs, product references, plans, samples, or design selections can improve the comparison.

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