Privacy Policy

• “Stone Market USA,” “we,” “us,” or “our” refers to Stone & Design Market USA LLC.
• “Website” or “Service” refers to stonemarketusa.com and the features, content, forms, shopping functions, and services available through it.
• “You” or “your” refers to a visitor, customer, account holder, sample requester, trade applicant, or other user of the Website.
• “Personal information” means information that identifies, relates to, describes, or may reasonably be associated with an individual.
• “Service provider” means a third party that performs services on our behalf, such as payment processing, shipping, hosting, analytics, marketing, communications, or fraud prevention.

Information You Provide

We may collect information when you create an account, place an order, request a sample or quote, submit a form, join a trade program, write a review, subscribe to communications, or contact customer service.

• Name and business or organization name
• Email address and telephone number
• Billing and shipping addresses
• Account login and profile information
• Product selections, cart contents and order history
• Project details, measurements, plans, photographs or specifications
• Messages, questions, reviews and customer-service communications
• Marketing, email or text-message preferences and consent records
• Business documentation submitted in connection with trade, resale, tax-exemption or professional-account requests

Payment Information

Payments may be processed by third-party payment providers. Depending on the payment method, those providers may collect card, banking, billing, verification, fraud-prevention, and transaction information.

Stone Market USA may receive limited transaction details, such as payment status, payment method type, billing information, and transaction identifiers.

Information Collected Automatically

When you visit or interact with the Website, certain technical and usage information may be collected automatically.

• Internet Protocol address
• Browser, device and operating-system information
• Approximate location derived from network information
• Pages viewed, links selected and searches performed
• Referral source and website navigation activity
• Session timing, interaction and performance information
• Shopping-cart, checkout and account activity
• Cookie identifiers and similar technologies

We may use personal information for the following purposes:

• Process and fulfill product, sample and service orders
• Calculate shipping, prepare quotations and coordinate delivery
• Create, maintain and secure customer accounts
• Respond to inquiries and provide customer or project support
• Communicate about orders, payments, shipping and account activity
• Process trade, resale or professional-account applications
• Detect fraud, abuse, security incidents and unauthorized activity
• Analyze Website performance and customer interaction
• Improve products, content, navigation, advertising and services
• Send marketing communications when permitted and according to your communication preferences
• Comply with accounting, tax, legal and regulatory obligations
• Establish, exercise or defend legal rights and claims

We and our service providers may use cookies, pixels, tags, local storage and similar technologies. These technologies may fall into the following categories:

• Essential cookies: Help provide core functions such as security, shopping carts, checkout, account access and site navigation.
• Functional cookies: Remember preferences, settings and selected Website features.
• Analytics cookies: Help us understand Website traffic, performance and how visitors interact with pages and products.
• Advertising cookies: May be used to measure campaigns, limit repeated advertisements and provide more relevant marketing.

You may be able to control cookies through your browser settings, device preferences or any cookie-management tools presented on the Website. Disabling certain cookies may affect Website functionality.

Browser-based “Do Not Track” signals are not interpreted consistently across the internet. We will respond to legally recognized browser-based privacy signals when required by applicable law.

We may disclose information to the following categories of recipients:

• Payment processors and financial-service providers that authorize and process transactions
• Shipping carriers, freight providers and logistics partners that prepare, transport, track or deliver orders
• Hosting, website, cloud, security and IT providers that operate and protect our systems
• Analytics, advertising and communications providers that support performance measurement and permitted marketing
• Professional advisers such as attorneys, accountants, insurers and consultants
• Government or legal authorities when disclosure is required or reasonably necessary to comply with law, legal process or valid requests
• Business transaction participants in connection with a possible or completed merger, acquisition, financing, restructuring or sale of assets
• Other parties at your direction or with your consent

Publicly Submitted Information

Information you choose to publish through a product review, testimonial, social-media interaction or other public feature may be visible to other users. Avoid including sensitive information in public submissions.

Data Retention

We retain information for as long as reasonably necessary to provide services, complete transactions, maintain business records, resolve disputes, enforce agreements, prevent fraud, and satisfy tax, accounting, legal and regulatory requirements.

Retention periods may vary according to the type of information and the purpose for which it was collected. When information is no longer reasonably required, we may delete, destroy or anonymize it where appropriate.

Information Security

We use reasonable administrative, technical and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

No internet transmission, electronic storage system or security process can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us of suspected unauthorized account activity.

International and Interstate Processing

Information may be processed or stored in the United States or in other jurisdictions where our service providers operate. Privacy and data-protection laws in those locations may differ from those in your place of residence.

Where required, we use appropriate contractual, organizational or other safeguards for such processing.

Subject to applicable law and certain exceptions, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate or incomplete information
• Request deletion of eligible personal information
• Request information about certain disclosures or processing activities
• Withdraw consent when processing is based on consent
• Opt out of marketing emails or text messages
• Appeal a decision concerning a privacy request, where applicable
• Exercise other rights provided under applicable privacy law

We may need to verify your identity before completing a request. We may also retain certain information when necessary to complete transactions, comply with law, maintain records, prevent fraud or protect legal rights.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe option included in the message. You may opt out of promotional text messages by following the instructions included in the message.

Even after opting out of marketing, we may continue to send non-promotional communications related to orders, payments, shipping, accounts, support requests or legal notices.

Children’s Privacy

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Contact us if you believe a child has submitted personal information through the Website so that we may review the matter and take appropriate action.

External Websites and Services

The Website may contain links to websites, social-media platforms, payment services, shipping providers or other third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.

We encourage you to review the privacy notices of third-party services before providing information to them.

Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our services, technology, business practices or legal requirements.

The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through additional notices when appropriate.