Frequently Asked Questions (FAQs)
Marble tiles, mosaic tiles and more. You’ll find answers to the most common questions about our products, services, and policies here. If you can’t find what you’re looking for, feel free to contact us directly.
At Stone Market USA, we specialize in premium marble, mosaic, and natural stone tiles, delivering unmatched quality and expert guidance. Below, we’ve answered the most frequently asked questions about our products, ordering process, shipping, and maintenance tips to help you make informed decisions.
General Questions
Yes, you’re welcome to visit our warehouse by appointment. Contact us to schedule a visit and explore our collection in person.
Yes, we provide special pricing for large orders. Contact us directly for a custom quote.
Yes, our in-house interior designer can provide expert guidance to help you select the best tiles for your project.
Absolutely! Our durable and high-quality tiles are perfect for both residential and commercial applications, including restaurants, hotels, and offices.
Discover the Details Behind Our Quality Tiles
Our tiles are crafted from premium-quality materials such as travertine, marble, mosaic, and ceramic, ensuring both durability and aesthetic appeal.
We offer a variety of finishes, including polished, honed, leathered, sandblasted, and tumbled, to suit different design styles.
Yes, we provide customization options for certain products. Contact us with your specific requirements, and we’ll do our best to accommodate your needs.
Absolutely! Many of our tiles are specifically designed for wet areas, offering slip resistance and durability. Check product specifications for detailed information.
Yes, we offer samples of our tiles so you can see the material, color, and finish before placing a larger order.
Our expert team, including an in-house interior designer, is available to help you choose the best tiles based on your style, budget, and functional requirements.
Ordering and Shipping
You can place an order directly on our website by selecting the products, adding them to your cart, and completing the checkout process. For assistance, feel free to contact our team.
Yes, we offer product samples so you can see the color, texture, and quality before placing a larger order. Simply select the sample option on the product page.
Yes, we provide seamless delivery to all 50 states across the USA, ensuring your tiles arrive safely and on time.
Standard delivery times range from 7 to 14 business days, depending on your location and order size. Expedited shipping options may be available upon request.
hipping costs depend on the weight, size, and destination of your order. You can calculate shipping fees during checkout or contact us for a custom quote.
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor its progress.
Currently, we only ship within the United States. If you’re outside the USA, please contact us to discuss potential solutions.
Our tiles are carefully packed in protective crates or boxes to ensure they arrive in perfect condition.
Please inspect your delivery upon arrival. If you notice any damage, contact us immediately with photos, and we’ll assist with replacements or refunds.
Can I pick up my order instead of having it shipped?
We accept major credit cards, PayPal, and bank transfers. Contact us if you need alternative payment options.
We accept returns within 30 days of purchase, provided the products are unused and in their original packaging. Please refer to our Return Policy for more details.
How to Install and Maintain Your Tiles
Yes, many of our tiles are DIY-friendly, especially for smaller projects. However, for larger or more intricate installations, we recommend hiring a professional installer.
While we do not offer installation services directly, we can recommend experienced contractors in your area.
Ensure the surface is clean, dry, and level before applying adhesive. For best results, consult with a professional installer or follow the instructions provided with the product.
Yes, many of our tiles, such as travertine and marble, are suitable for outdoor use. Be sure to check the product specifications to ensure durability in your specific environment.
Use a pH-neutral cleaner and a soft cloth or mop for regular cleaning. Avoid abrasive cleaners or harsh chemicals, as they may damage the surface.
Yes, we recommend sealing natural stone tiles like marble and travertine after installation to protect them from stains and moisture. Sealant should be reapplied every 6-12 months depending on use.
Use protective pads under furniture and avoid dragging heavy items across the tiled surface. Regular sweeping or vacuuming can also help prevent grit from causing scratches.
Replace the damaged tile as soon as possible to maintain the appearance and integrity of your surface. Keep a few extra tiles from your original order for such situations.
Many of our tiles are naturally resistant to stains, but sealing them will provide additional protection. Wipe up spills immediately to avoid permanent staining.
Clean the grout regularly with a mild cleaner. For stubborn stains, use a grout cleaner or consider regrouting if the original grout becomes heavily discolored or damaged.
Yes, many of our tiles are compatible with underfloor heating. Check the product specifications or consult with an installer for confirmation.
Outdoor tiles should be cleaned regularly to remove dirt and debris. Reapply sealant periodically to protect against weather-related wear and tear.
Some of our tiles come with slip-resistant finishes. Look for products labeled as “slip-resistant” or contact us for recommendations.
Contact Us for Marble and Mosaic Solutions
