SHIPPING & RETURNS

SHIPPING

Processing Time (In-Stock Items)

Most in-stock items ship from our U.S. warehouse within 2–5 business days. Transit times vary by destination and carrier. Expedited options may be available at checkout depending on the product and shipping method.

Additional charges may apply for shipping to AK, HI, PR, U.S. Virgin Islands, military bases, and hard-to-reach areas (including locations accessible only by ferry). If additional carrier charges apply, we will contact you for approval before shipment.

Freight / LTL Deliveries (Large or Heavy Orders)

Large orders or delicate/heavy material may ship via freight (LTL). The freight company may contact you to schedule a delivery appointment. Freight deliveries are typically curbside delivery only.

• You must be available to receive and inspect the shipment at delivery.
• Liftgate service, limited access, appointment delivery, inside delivery, storage, and re-delivery may incur additional fees.
• Refused deliveries may result in return freight and carrier fees, which may be deducted from any eligible refund.

RETURNS

We may accept eligible returns within 30 days of delivery. Please read the following carefully.

1. Request an RMA (Return Merchandise Authorization)
   Email support@stonemarketusa.com to request an RMA. Returns will not be accepted without written authorization. In your email, include:
   • Your order number
   • The item(s) and quantity you want to return
   • The reason for the return
   We will send return instructions and the return address after review.
2. Restocking Fee
   A 15% restocking fee applies to approved returns of non-defective items. This fee is based on the product price only. Original shipping charges are non-refundable.
3. Return Shipping
   We do not pay for return shipping on non-defective returns. The customer is responsible for all return shipping charges and arrangements. You may choose any carrier. We strongly recommend using a trackable and insured shipping method.
4. Final Sale Items
   The following items are final sale and not eligible for return:
   • Clearance / closeout items
   • Items marked “FINAL SALE”
   • Special order / custom-made products
   • Trim, molding, chair rail, and cut-to-length items once cut or modified
   Shipping charges are non-refundable.
5. Condition of Returns
   All returns must be in original packaging and in resalable condition. No credit will be issued for items returned broken or damaged due to improper packaging. Refunds will not be issued for items damaged in return transit or for returns that are never received.
6. Refund Timing
   Once we receive and inspect your return, approved refunds are processed within 7 business days to your original payment method. (Banks and card issuers may take additional time to post the credit.)

Important: Natural stone has inherent variation in color, veining, and texture. These characteristics are not considered defects. We recommend dry-laying and inspecting all material prior to installation. Installation signifies acceptance and voids all claims and returns.

DAMAGED MATERIAL

Please inspect your shipment upon delivery. Any visible damage, shortage, or incorrect items must be reported within 7 calendar days of delivery with photo documentation. Do not install damaged material.

Keep all original packaging and pallet/crate materials until the claim is resolved. If a claim is approved, we may offer replacement, store credit, or refund for the affected material at our discretion. Labor, installation, removal, and project delay costs are not covered.

NEED HELP?

For shipping, return, or claim questions, contact us at support@stonemarketusa.com. Please include your order number in your message so we can assist faster.